Privacy Policy

Privacy Policy

EWGA Ltd (“EWGA”, “EWGA Wines” and “we”) is committed to ensuring that your privacy is protected. This privacy policy, together with our terms and conditions of website use and cookies policy, explains how and why we use the information we collect about you, how you can instruct us if you prefer to limit or revoke the use of that information, and procedures that we have in place to keep your personal information safe.

What information do we collect about you?

You provide the following information voluntarily when you interact with different parts of our site, www.ewga.net:

  • Registration Information: Your name, email address, and delivery address when you sign up for an EWGA account.
  • Transaction Details: To process your orders, communicate order details, and bill you. Note: EWGA never stores your credit card information.
  • Form Submissions: Information provided when subscribing to our marketing, reporting a problem, or requesting further services.
  • Correspondence: Any information from emails or postal correspondence.
  • Competitions and Surveys: Information entered for promotions or surveys.
  • Social Media: Personal information shared via social media will not be used without consent, though correspondence may be kept on record.
 

We also collect activity information, including traffic data, weblogs, and other communication data, automatically when you interact with our site.

Our site uses cookies to distinguish you from other users. This helps us to provide a good experience and improve the site. Refer to our full cookies policy on our site for more information.

How Do We Use the Personal Information That We Collect?

Our collection of personal information is essential for using certain features of our site. Without this, services such as online ordering, account registration, and email marketing will be affected.

We use information held about you in the following ways:

  • To ensure content is presented effectively for you and your computer.
  • To provide information, products, or services you request or may be interested in, with your consent.
  • To process registrations and orders, and fulfill our obligations from contracts between you and us.
  • To provide account statements and communicate regarding account conduct.
  • To enable participation in interactive features of our service.
  • To notify you about changes to our service.

What is Our Legal Basis for Processing Your Information?

The different legal bases we rely on include:

  • Consent: When you have agreed to our use of your personal information for specific purposes.
  • Legitimate Interests: When processing is necessary for our business functions, as long as these interests are not overridden by your rights.
  • Performance of Contract: When necessary to provide you with our products or services.
  • Prevention of Fraud: To protect us and our customers from fraud.
  • Legal Claims: For the establishment, exercise, or defense of legal claims.

Who Else Can Access Your Personal Information?

EWGA shares personal data with partners, suppliers, and agencies essential to our business function:

  • Website Management: A third-party agency helps manage and maintain the website infrastructure and ordering portal.
  • Analytics: Google Analytics collects details of how visitors interact with our site.
  • Email Campaigns: Deployed through Mailchimp for users who have given consent.
  • Payment Processing: Through secure gateways like Worldpay.
  • Customer Reviews: Trustpilot to collect reviews from customers.


EWGA may also disclose personal information to third parties if:

  • We sell or buy any business or assets.
  • EWGA or its assets are acquired by a third party.
  • We need to comply with legal obligations or enforce our terms and conditions.
  • We need to protect the rights, property, or safety of EWGA, our customers, or others.

Where Do We Store Your Personal Data?

Data collected will not be transferred and stored outside the EEA by EWGA, although some third parties might. EWGA ensures that personal data is only transferred to such third parties when necessary for contract performance or in the individual’s interest. We take all steps to ensure your data is treated securely in accordance with this privacy policy.

All provided information is stored on secure servers, and any payment transactions are encrypted. You are responsible for keeping your password confidential. While we strive to protect your data, the transmission of information via the internet is not completely secure, and any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to prevent unauthorized access.

If a personal data breach occurs, we will report it to our supervisory authority within 72 hours and inform you if your rights are at risk. Personal data will be securely deleted after it has served its business function, typically 6 years after the end of your relationship with us.

What Are Your Rights?

Under GDPR, you have the following rights regarding your personal data:

  • The right to access a copy of the personal information we hold about you.
  • The right to correct inaccurate personal information.
  • The right to restrict our use of your personal information.
  • The right to be forgotten.
  • The right to data portability.
  • The right to object to our use of your personal information.
  • The right to complain to a supervisory authority if you believe there has been an infringement in processing your personal data.
  • The right to withdraw consent at any time.


To exercise any of these rights, refer to the Contact Us section.

Changes to Our Privacy Policy

Any changes to our privacy policy will be posted on this page and, where appropriate, notified to you by email.

Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:

Email: [email protected]

Postal Address:
EWGA Ltd,
Hyning Home Farm,
Dock Acres,
Carnforth, Lancashire,
LA6 1HP

For the purpose of GDPR, the data controller is EWGA Ltd. Our nominated representative for GDPR is Denis Kawiuk, Marketing and Design Manager.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Visit ico.org.uk for more information.

Under GDPR, we have 30 days to respond and action any request you send to us. Please note that certain access requests, including additional copies and excessive requests, may result in a fee.